Introducing: Netdots Service Management
Overview:
Netdots Service Management is a Company-as-a-Service (CaaS) platform empowering organizations to run themselves with the power of autonomous AI. It’s designed to autonomously manage your service desk, complete your projects, and swiftly resolve tickets on it’s own. Our platform’s advanced AI capabilities enable it to independently make decisions and take action leading to reduced costs, improved customer satisfaction, and increased team productivity by fully-managing interactions between customers and your most valuable team members. Netdots Service Management is built for enterprises looking to utilize governed and trusted AI.
Key Features:
– Intelligent Autonomy: Netdots Service Management independently completes tier-1 and tier-2 service desk requests, allowing specialists (engineers, developers, social media managers, etc.) to focus on higher-value tasks. If a request needs a specialist, Netdots AI manages the entire interaction between the customer and specialist providing clarity and reducing back and forth.
– Real-Time Resolution: Netdots Service Management autonomously answers questions using company-specific knowledge bases, provides clear direction to specialists, and can even decide to execute actions in third-party applications such as updating a record in Salesforce or adjusting DNS settings in Cloudflare based on the conversation context.
– Proactive Management: Netdots Service Management chooses and sets the appropriate ticket priority dynamically throughout the conversation, closes resolved queries, and escalates issues to ensure seamless workflow and timely interventions.
– Assisted Task Resolution: Netdots Service Management provides specialists with precise guidance, when necessary, based on customer requirements, enabling the swift resolution of complex problems.
– Broad Industry Application: Its versatile nature makes the platform suitable for nearly any sector that could benefit from streamlined customer-specialists interactions, self-completing tickets, and autonomously-managed projects.
– Ease of Engagement: Specialists can complete tasks with a simple confirmation, giving them more time to focus on solving problems or building new features.
– Translation: If the customer and specialists write in different languages, it will translate and ensure accurate communication flow.
– Proven Track Record: With thousands of support tickets and projects managed, Netdots Service Management is a proven bridge between customers and technical service operations in almost any industry.
Governance:
– Secure Platform: Each enterprise customer is provisioned an isolated, private IP addressed container with no open inbound ports. Outbound traffic is limited to only communicate with required systems to accomplish the CaaS requirements specific to each business.
– Data Privacy: Obfuscation of customer information is utilized when communicating with LLM services. Optionally, a local LLM can be deployed to the CaaS container so data is fully contained within the secure platform.
– Identity Masking: Netdots Service Management serves as the bridge between your customers or partners and your team of specialists. This isolation means your specialist data (names, email addresses, phone numbers, images) remains confidential and internal to your organization. The common voicing of Netdots AI allows multiple specialists to collaborate on the same issue without confusing your customers and partners.
Success Stories from Real Netdots Customers:
A Software Development Company that Runs Itself
“Netdots Service Management is simply amazing. Instead of constant crisis and interrupts, it lets me know when something needs my attention. Customers who used to only work with me, now prefer to use Netdots AI. It has given me back over 4 hours each day. To anyone considering Netdots Service Management, just try it and be in awe of how it handles even the most complex issues.” – Mike W. President, Avecom | Software Development
Are you ready to empower your organization to run itself? Visit https://www.netdots.com/products/service-management to start a free trial.
Book a demo: https://www.netdots.com/products/service-management/demo
Have a custom project in mind? https://www.netdots.com/products/service-management/contact/